Privacy Policy

TruthScan collects information to provide, maintain, and improve our AI detection services. We collect information in the following ways:

Information You Provide Directly

• Account Information: Name, email address, organization name, job title, and contact details

• Payment Information: Billing address and payment method details (processed securely by our payment processors)

• Content for Analysis: Text, images, audio, video, and other content you submit for AI detection analysis

• Communications: Messages you send to us, including support requests and feedback

• Survey Responses: Information from surveys, research, and feedback forms

Information We Collect Automatically

• Usage Data: How you interact with our services, features used, and time spent

• Device Information: IP address, browser type, operating system, and device characteristics

• Log Information: Server logs, error reports, and performance data

• Analytics Data: Usage patterns, user engagement, and service performance metrics

Information from Third Parties

• Integration Partners: Data from integrated platforms and services

• Public Sources: Publicly available information for service improvement and research

• Business Partners: Information from authorized business partners and resellers

We use the information we collect for legitimate business purposes, including:

Service Provision and Operation

Service Improvement and Development

Communication and Administration

Legal and Security Purposes

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our services. These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your information.

Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

Consent

We may share your information with your explicit consent or at your direction.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

• Account Information: Retained while your account is active and for a reasonable period thereafter

• Content Submitted for Analysis: Typically deleted after analysis completion, unless retention is required for service improvement

• Usage and Analytics Data: Retained in aggregated, anonymized form for service improvement

• Legal and Compliance Data: Retained as required by applicable laws and regulations

You may request deletion of your personal information at any time, subject to legal and contractual obligations. Enterprise customers may have custom retention terms as specified in their service agreements.

We implement comprehensive security measures to protect your information:

Technical Safeguards

Organizational Safeguards

Compliance Standards

You have several rights regarding your personal information:

• Access: Request access to the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal obligations)

• Portability: Request a copy of your information in a portable format

• Objection: Object to certain types of data processing

• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):

Legal Basis for Processing

• Contract Performance: Processing necessary to provide our services

• Legitimate Interests: Service improvement, security, and business operations

• Legal Compliance: Meeting legal and regulatory obligations

• Consent: Specific consent for certain processing activities

Data Subject Rights

EEA residents have comprehensive rights under GDPR, including access, rectification, erasure, portability, and the right to lodge complaints with supervisory authorities.

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about personal information collection and use

• Right to Delete: Request deletion of personal information

• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)

• Right to Non-Discrimination: Not receive discriminatory treatment for exercising privacy rights

To exercise these rights, please contact us using the methods described in the "Contact Us" section.

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through:

Continued use of our services after changes become effective constitutes acceptance of the updated privacy policy.

If you have questions about this privacy policy or our privacy practices, please contact us using the information below.