COOKIES & TRACKING

Cookie Policy

Learn how TruthScan uses cookies and tracking technologies to enhance your experience and improve our AI detection services.

Last updated: January 24, 2025

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our services.


Types of Cookies We Use:


• Essential Cookies: Required for basic website functionality

• Performance Cookies: Help us understand how visitors interact with our website

• Functional Cookies: Remember your preferences and settings

• Analytics Cookies: Provide insights into website usage and performance

• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

How We Use Cookies

TruthScan uses cookies for several important purposes:


Website Functionality:

  • Maintaining your login session
  • Remembering your language and region preferences
  • Storing your AI detection settings and preferences
  • Enabling secure access to your account and data

    • Performance and Analytics:

  • Measuring website performance and load times
  • Understanding user behavior and popular features
  • Identifying technical issues and areas for improvement
  • Tracking conversion rates and user engagement

    • Security and Fraud Prevention:

  • Detecting and preventing fraudulent activity
  • Protecting against automated attacks and spam
  • Ensuring secure data transmission and storage

    • Types of Cookies We Use

    Session Cookies:

    These temporary cookies are deleted when you close your browser. They help maintain your session while using our services.


    Persistent Cookies:

    These cookies remain on your device for a specified period or until you delete them. They remember your preferences across visits.


    First-Party Cookies:

    Set directly by TruthScan to provide core functionality and improve your experience.


    Third-Party Cookies:

    Set by our trusted partners for analytics, advertising, and enhanced functionality. These include:

  • Google Analytics for website analytics
  • Stripe for payment processing
  • Intercom for customer support
  • LinkedIn and Google for marketing campaigns

    • Cookie Categories

    Strictly Necessary Cookies:

    Essential for website operation and cannot be disabled. These include authentication, security, and basic functionality cookies.


    Performance Cookies:

    Collect anonymous information about how you use our website to help us improve performance and user experience.


    Functional Cookies:

    Enable enhanced functionality and personalization, such as remembering your preferences and settings.


    Targeting/Advertising Cookies:

    Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns.

    Managing Your Cookie Preferences

    You have several options for managing cookies:


    Browser Settings:

    Most browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete existing cookies
  • Set preferences for specific websites

    • Cookie Consent Banner:

    When you first visit our website, you can choose which types of cookies to accept through our consent banner.


    Opt-Out Tools:

    You can opt out of certain tracking cookies using industry tools:

  • Google Analytics Opt-out Browser Add-on
  • Network Advertising Initiative opt-out tool
  • Digital Advertising Alliance opt-out tool

    • Third-Party Services

    We use several third-party services that may set their own cookies:


    Analytics Services:

  • Google Analytics: Website traffic and user behavior analysis
  • Mixpanel: Product analytics and user engagement tracking
  • Hotjar: User experience and behavior analysis

    • Marketing and Advertising:

  • Google Ads: Advertising campaign management and tracking
  • LinkedIn Ads: Professional network advertising
  • Facebook Pixel: Social media advertising and retargeting

    • Customer Support:

  • Intercom: Live chat and customer support functionality
  • Zendesk: Help desk and ticket management

    • Payment Processing:

  • Stripe: Secure payment processing and fraud prevention

    • Cookie Data Retention

    Different cookies have different retention periods:


    Session Cookies: Deleted when you close your browser

    Authentication Cookies: Typically expire after 30 days of inactivity

    Preference Cookies: Stored for up to 1 year

    Analytics Cookies: Retained for up to 2 years

    Marketing Cookies: Vary by provider, typically 30 days to 2 years


    You can delete cookies at any time through your browser settings.

    Mobile App Tracking

    Our mobile applications may use similar tracking technologies:


    Device Identifiers:

  • Advertising IDs for personalized advertising
  • Device fingerprinting for security and fraud prevention
  • App usage analytics for performance improvement

    • Local Storage:

  • App preferences and settings
  • Cached data for improved performance
  • Offline functionality support

    • GDPR and Privacy Compliance

    For users in the European Economic Area (EEA):


    Legal Basis:

    We process cookie data based on:

  • Consent for non-essential cookies
  • Legitimate interests for analytics and security
  • Contractual necessity for service provision

    • Your Rights:

  • Right to withdraw consent at any time
  • Right to access your cookie data
  • Right to request deletion of cookie data
  • Right to object to certain types of tracking

    • Updates to This Policy

    We may update this Cookie Policy from time to time to reflect:

  • Changes in our cookie usage
  • New third-party services
  • Legal or regulatory requirements
  • Improvements to our services

    • We will notify you of material changes through our website or email.

    Contact Information

    If you have questions about our use of cookies or this policy, please contact us using the information provided below.

    Enterprise Cookie Management

    Enterprise customers have additional cookie management options:

    Custom Cookie Policies:
    • • Tailored cookie configurations for your organization
    • • Custom consent management solutions
    • • Integration with your existing privacy tools
    Enhanced Analytics:
    • • Dedicated analytics dashboards
    • • Custom tracking parameters
    • • Advanced reporting and insights
    Compliance Support:
    • • GDPR and CCPA compliance assistance
    • • Cookie audit and documentation
    • • Legal review and approval processes

    Cookie Policy Contact

    If you have questions about our cookie policy or tracking practices, please contact us:

    Email: grant@truthscan.com

    Address:

    TruthScan Cookie Policy Office
    1309 Coffeen Ave
    Sheridan, WY 82801

    We will respond to your cookie-related inquiries within 30 days. For urgent cookie or privacy matters, please include “URGENT COOKIE REQUEST” in your subject line.

    Cookie Notice: We use cookies to enhance your experience and improve our services. You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.