Question 1

How does TruthScan integrate with credit union core systems like Symitar, DNA, or Corelation?

Accepted Answer

TruthScan provides RESTful APIs that integrate seamlessly with major credit union core processors including Symitar Episys, Fiserv DNA, Corelation KeyStone, and CUSO platforms. Our integration team has specific experience with credit union workflows and can ensure smooth deployment with minimal disruption to member services.

Question 2

What compliance requirements does TruthScan address for credit unions?

Accepted Answer

TruthScan implements security controls aligned with SOC 2 Type II frameworks and includes features designed to help credit unions address NCUA requirements, BSA/AML obligations, Red Flags Rule compliance, and member privacy protections. The platform provides detailed audit trails and verification logs for examinations.

Question 3

How quickly can TruthScan detect fraud in new member applications?

Accepted Answer

TruthScan is designed for real-time analysis, typically processing documents and images in under 100 milliseconds in our internal benchmarks. This allows credit unions to screen new member applications, loan requests, and account openings during the initial member interaction without creating delays in service.

Question 4

Can TruthScan help prevent synthetic identity fraud targeting credit unions?

Accepted Answer

Yes, TruthScan's AI detection specifically identifies synthetic identities created with AI-generated photos, fabricated employment letters, and forged identification documents. Our system analyzes document consistency, image authenticity, and data patterns common in synthetic identity schemes targeting community financial institutions.

Question 5

What is the typical cost for a credit union to implement TruthScan?

Accepted Answer

Pricing is scaled for credit unions of all sizes, from small community credit unions to large multi-branch institutions. We offer flexible pricing based on asset size, member count, and transaction volume. Most credit unions see ROI within the first year through prevented fraud losses and reduced manual review costs. Contact us for a customized quote for your institution.

Question 6

How does TruthScan handle member privacy and data security?

Accepted Answer

TruthScan follows strict data security protocols with end-to-end encryption, minimal data retention policies, and member privacy protections. All member data is processed in compliance with privacy regulations, and credit unions maintain full control over their member data. We never share member information across institutions.

Question 7

Can TruthScan detect AI-generated paystubs and employment verification letters?

Accepted Answer

Absolutely. TruthScan's advanced detection identifies AI-generated employment documents, fabricated paystubs, forged tax forms, and synthetic business verification letters commonly used in loan fraud. Our system analyzes document formatting, image artifacts, and content patterns to flag suspicious employment documentation.

Question 8

Does TruthScan work for shared branch transactions?

Accepted Answer

Yes, TruthScan can integrate with shared branch networks to provide fraud detection across multiple credit union locations. Our system helps identify suspicious transactions, document fraud, and member impersonation attempts occurring through shared branch services, protecting both the host credit union and visiting members.

Question 9

How does TruthScan support member account takeover prevention?

Accepted Answer

TruthScan monitors for signs of account takeover including AI-generated authorization documents, fake identification presented for in-branch transactions, suspicious online banking changes, and fraudulent wire transfer requests. Real-time alerts help member services teams prevent unauthorized access before losses occur.

Question 10

What training and support does TruthScan provide to credit union staff?

Accepted Answer

TruthScan includes comprehensive staff training for member services representatives, loan officers, and fraud prevention teams. We provide onboarding webinars, documentation, ongoing support, and dedicated account management for credit unions. Our team understands the unique challenges of community financial institutions and provides personalized support throughout implementation and beyond.

Protect Your Members: Verify Every Application and Transaction

Test Member Documents for AI-Generated Fraud

Basic AI Detection Analysis

Comprehensive Fraud Prevention for Member-Focused Institutions

New Member Application Screening

Member Identity Authentication

Loan Document Analysis

Share Draft & Wire Fraud Detection

NCUA Compliance Assistance

Member Risk Scoring

Ready to Integrate with Your Core System?

Common Questions from Credit Union Fraud Prevention Officers